Msasani Ward · Dar es Salaam
One WhatsApp message.
An entire neighbourhood connected.
Report issues, receive verified alerts, discover trusted local businesses, and help improve your community — all through the app you already use.
Scan to start a chat
Point your phone camera here — it opens WhatsApp. No app to install.
+255 670 707 777
Real impact, in real time
Issues resolved
Tracked to completion
Resolved · 30 days
Recent momentum
Active reports
Being worked right now
Residents subscribed
On zone alert lists
Msasani Ward, Kinondoni
Five mitaa, one ward
Msasani Ward is home to around 100,000 people. Reporting and alerts are organised by your mtaa, so you only ever hear about your own streets.
Masaki
The diplomatic and dining heart of the ward.
Roads we cover include
- Haile Selassie Road
- Chole Road
- Kahama Road
- Mahando Street
- Ghuba Road
Oyster Bay
Leafy avenues along the southern shoreline.
Roads we cover include
- Toure Drive
- Kenyatta Drive
- Haile Selassie Road
- Kimweri Avenue
Makangira
Homes, clinics and small trade inland of the bay.
Roads we cover include
Mikoroshoni
Dense streets, markets and everyday commerce.
Roads we cover include
Bonde la Mpunga
The old paddy valley — close-knit, and first to flood.
Roads we cover include
What you can report
Six ways to make your street better
Every report becomes a tracked ticket with a reference number and live WhatsApp updates until it's resolved.
Power outages
Outages, transformer faults and dead street lights — logged and routed.
Water supply
Dry taps, low pressure, burst pipes and contamination concerns.
Waste collection
Missed pickups, illegal dumping and overflowing bins.
Road damage
Potholes, failed drainage and damaged walkways.
Safety & security
Suspicious activity, poor lighting and community-safety concerns.
Traffic
Congestion, blocked junctions and unsafe crossings.
How it works
From a WhatsApp message to a measurable fix
Scan or say “Hi”
Point your camera at the QR code, or message the number on WhatsApp. No app to install.
Report or subscribe
Pick your language, then log an issue or join your mtaa’s verified alert list.
Track to resolution
You get a ticket number and live updates until the issue is acknowledged and resolved.
Full transparency
A public board the whole neighbourhood can see
Every report, its live status and neighbour comments — out in the open, with no phone numbers or personal details exposed.
Taka hazikuzolewa leo Jumamosiz 29 Agosti 2026
MC-WASTE-K66HZJ · Masaki · 1h ago
Power outage
MC-POWER-NF2AP4 · Masaki · 2d ago
I’m getting phase error on my meter
MC-POWER-Q268BE · Masaki · 2d ago
The pothole is getting worse
MC-ROAD-V7JMEV · Masaki · 6 Jul 2026
Bumps broken
MC-ROAD-RB6QS8 · Masaki · 6 Jul 2026
Maji hayatoka kwa muda wa wiki mbili
MC-WATER-NH1ZYX · Masaki · 2 Jul 2026
Trusted locally
A directory of verified neighbours
Hand-checked restaurants, services and shops across the ward — one tap to WhatsApp them.
security✓ VerifiedSafeGuard Security
Masaki
SafeGuard Security is a trusted local service on the Msasani Peninsula, Dar es Salaam.
WhatsApp
restaurant✓ VerifiedBahari Restaurant
Masaki
Bahari Restaurant offers seafront dining on the Msasani Peninsula, Dar es Salaam.
WhatsApp
For everyone in the ward
Built for an international community
MsasaniConnect works in English, Kiswahili and Chinese — on this website and in the WhatsApp chat. Switch any time from the language button in the menu.
English
“Report a problem”
Kiswahili
“Ripoti tatizo”
中文（简体）
“报告问题”
Ward-published events and by-laws are written in Kiswahili and English by the ward office.
Accountability, by design
Every report is tracked to resolution
No black holes. Each issue moves through clear, visible stages — with a reference number you can check at any time.
Step 1
Reported
You send the issue on WhatsApp and instantly receive a unique ticket number.
Step 2
Acknowledged
The operations team confirms receipt within a service-level deadline.
Step 3
In progress
The issue is assigned and actively worked, with updates pushed back to you.
Step 4
Resolved
You’re notified the moment it’s fixed — and it’s logged on the public board.
The short version
What is MsasaniConnect?
MsasaniConnect is a WhatsApp-based civic hub for Msasani Ward in Dar es Salaam, Tanzania. It turns the messaging app residents already use into a single, accountable channel for civic problems — no new app, no sign-up form.
Residents report power outages, water-supply problems, uncollected waste, road damage, safety concerns and traffic issues. Every report becomes a tracked ticket with a reference number, an acknowledgement deadline, and live status updates pushed back over WhatsApp until it is resolved.
Alongside reporting, MsasaniConnect sends verified, mtaa-targeted alerts (so you only hear about your own neighbourhood), hosts a public issues board where the community can see and comment on what has been reported, and runs a searchable directory of trusted local businesses.
The service covers all five mitaa of Msasani Ward — Masaki, Oyster Bay, Makangira, Mikoroshoni and Bonde la Mpunga — and works in English, Kiswahili and Simplified Chinese, reflecting the people who live here.
More about MsasaniConnect →Answers
Frequently asked questions
- What is MsasaniConnect?
- MsasaniConnect is a free, WhatsApp-based civic hub for Msasani Ward in Dar es Salaam, Tanzania. Residents report neighbourhood problems — power cuts, water outages, uncollected waste, road damage, safety and traffic issues — and get a tracked ticket plus verified alerts for their mtaa. It serves all five mitaa of the ward: Masaki, Oyster Bay, Makangira, Mikoroshoni and Bonde la Mpunga.
- How does MsasaniConnect work?
- Open WhatsApp and message MsasaniConnect, or scan the QR code on the website. Send “Hi” to start, choose your language (English, Kiswahili or Chinese), then report an issue or subscribe to alerts. You receive a ticket number and live WhatsApp updates until the issue is resolved. There is no app to install.
- Is MsasaniConnect free to use?
- Yes. MsasaniConnect is free for residents. Reporting issues, tracking them to resolution and receiving mtaa alerts cost nothing beyond your normal WhatsApp data.
- Which areas does MsasaniConnect cover?
- Msasani Ward in Kinondoni, Dar es Salaam — its five mitaa are Masaki, Oyster Bay, Makangira, Mikoroshoni and Bonde la Mpunga. Streets include Haile Selassie Road, Chole Road, Toure Drive and Kimweri Avenue.
- What can I report on MsasaniConnect?
- Power outages, water-supply problems, uncollected waste, road damage and potholes, safety and security concerns, and traffic issues. Each report becomes a tracked ticket with a reference number and status updates.
- Do I need to download an app?
- No. MsasaniConnect runs entirely on WhatsApp, which you already use. There is nothing to download or install.
- What languages does MsasaniConnect support?
- Three: English, Kiswahili and Simplified Chinese (中文). The website and the WhatsApp chat both work in all three — pick your language from the menu, or at the start of the chat.
- Can I see what other residents have reported?
- Yes. The public community issues board shows reported problems, their current status and neighbour comments — without revealing anyone’s phone number, location or personal details.
- How do I get started with MsasaniConnect?
- Scan the QR code on the MsasaniConnect website, or open WhatsApp, message the MsasaniConnect number and send “Hi”. The bot guides you from there — no sign-up form, no app.
- Who runs MsasaniConnect?
- MsasaniConnect is a community-run civic-technology service for Msasani Ward. Reports are triaged and resolved by a local operations team through a secure staff dashboard, with service-level targets for acknowledging each issue.
Transform how your neighbourhood communicates.
Join residents, businesses and community stakeholders building a smarter, safer Msasani Ward — one WhatsApp message at a time.